To maintain the lowest possible price on our products, Special Event Sales does not include shipping charges in the price of our products. The cost of shipping is figured for each individual order and is determined by weight and destination. Shipments that do not meet weight and size requirements by ground delivery will be shipped by freight carrier. Freight service includes tailgate delivery only. You are responsible for taking the items off the trailer and into your location. You may request inside delivery and other services for an additional fee. You may use your own shipping method by supplying the information required when placing the order.
All shipments should be carefully inspected by the customer before acceptance. Immediate inspection by the delivery carrier should be requested to record any damage or shortage on the delivery. Notification of concealed damages must be made to the delivery carrier and Special Event Sales within 7 days of delivery of merchandise.
After obtaining a clear receipt for shipment, the delivery carrier is no longer responsible for damages or shortages. Please inspect all cartons and the products within them for visible damage and count the number of pieces you received. Note any damage or discrepancies on the carrier’s delivery receipt. If there is any visible damage, or if you discover any concealed damage during unpacking, do not remove the merchandise or throw away the shipping carton. If for some reason you are unable to inspect the items at the time of delivery, please sign the freight bill as "subject to inspection."
The customer is responsible for the accuracy of items ordered: colors, sizes, options, etc. An order confirmation is provided for inspection. Excluding Special Event Sales errors, the following instructions must be followed to return and/or exchange products ordered in error.
NO PRODUCT MAY BE RETURNED AFTER 30 DAYS OF DELIVERY DATE.
The customer is responsible for freight charges to and from the factory. Returned goods will not be accepted without a Return Authorization Number (RA#) given by Special Event Sales. A 25% restocking fee applies to all returns received in resellable condition. No credit will be given for items damaged in transit.
Contact your sales representative to obtain your RA#. Mark EACH carton with the RA# written in minimum 1" black lettering. Send to: Special Event Sales, 6010 99 Street, Edmonton AB T6E 3P2. Email notification of the return and tracking information to: firstname.lastname@example.org with "RETURNING MERCHANDISE" in the subject line. Upon receipt, items will be inspected and if cleared for resale, credit will be given minus the 25% restocking fee.